Contact us

Contact Us

At Coin Pusher, we understand the importance of having reliable customer support and a smooth communication process. Our goal is to provide you with accessible help whenever you need it.

Customer Support Availability

Our support team is available 24/7 to assist you with any questions or concerns you may have about your account, our games, or any other issue related to your experience on Coin Pusher.

Live Chat Support

You can initiate a live chat conversation with one of our experienced customer service representatives by clicking the 'Help' button located at the bottom right corner of your screen. Our average response time is 2 minutes during regular operating hours (more information below), but please note that queue times may occasionally exceed this timeframe, particularly during peak periods (20:00-23:00 GMT).

Email Support

For less urgent matters or if you prefer communicating via email, our support team checks and responds to emails regularly. You can submit a request using the form provided on the 'Contact Us' page.

Help-Centre Access

We have compiled an extensive help-centre containing answers to frequently asked questions (FAQs) about various topics such as account creation, deposits, withdrawals, and more. Our FAQs are designed to be easy to navigate and understand, providing you with quick solutions for most issues.

Verification or Account-Help Support

For verification-related inquiries, please refer to our help-centre's 'Account Verification' section for detailed instructions on the necessary steps and required documents. For further assistance, feel free to reach out using any of the support channels listed above.

Responsible Gambling Assistance

We take your gaming safety seriously. If you're concerned about your betting habits or have experienced adverse effects due to gambling, please do not hesitate to contact us through our designated responsible gambling email address. We also provide links to external support organizations on our website for additional resources.

Technical Support

For technical issues such as login difficulties, slow game loading times, or any other problems related to the functionality of Coin Pusher's platform, please reach out via live chat or email. Our dedicated team will work diligently to resolve your issue in a timely manner.

Complaint or Dispute Guidance

In rare cases where an issue persists after engaging with our support team, we encourage you to escalate your concern to our Customer Services department. We take all complaints seriously and will do everything in our power to resolve the situation fairly and promptly.

Communication Response Expectations

Our response times are guided by industry standards. When possible, we aim for a 24-hour turnaround on emails or support tickets submitted during weekdays (Monday through Friday), but this may vary depending on individual circumstances and availability. Please note that queue handling procedures might extend response times temporarily in busy periods.

Account-Security Assistance

Your account security is our top priority! If you encounter any suspicious activity, have concerns about your password strength, or experience a login issue due to security reasons, kindly reach out via email for assistance.

Multilingual Support

While the majority of our content is available in multiple languages (English, Welsh, Scottish Gaelic), please note that multilingual support may not be guaranteed for all inquiries. In some cases, we will direct you to a language-specific FAQ or suggest an alternative contact method if necessary.

Preferred Contact Methods

For best results and to ensure prompt assistance:

For urgent matters: Live chat (24/7)
Less pressing concerns: Email (check response times as mentioned above)

In choosing the most suitable support channel, please consider factors like the nature of your issue, your preferred language for communication, or if you're experiencing an immediate concern.

General Support Workflow

To facilitate efficient processing and resolution:

Review our comprehensive help-centre to see if answers are already available.
Reach out via live chat or email with as much detail about the issue as possible.
Should further assistance be required, your initial contact details will guide us in directing you to specialized support channels.

Self-Service Help Options

In line with our efforts towards empowering self-service solutions for quick issues and minor adjustments, refer to:

- 'Account Management'- 'FAQs' sections on specific areas- Our mobile-responsive platform design

Availability Hours or Queue Handling If Supported

For your reference:

Regular operating hours: 24/7.
Live chat queue times are usually below average (2 minutes) but may exceed this during peak periods.

By following these guidelines and choosing the most suitable support channel for your concerns, we will be able to address all inquiries efficiently while ensuring you have a seamless experience on Coin Pusher.